At The Herbal Trifecta, we are committed to providing you with a seamless shopping experience. This Purchase Policy outlines the terms and conditions related to the purchase of products from our website (The Herbal Trifecta). By making a purchase, you agree to the terms outlined in this policy.
1. Order Process
- Placing an Order: To place an order, you must add the desired products to your cart and proceed to checkout. You will be required to provide accurate billing and shipping information.
- Order Confirmation: After placing your order, you will receive an order confirmation via email. This confirmation will include your order details and a unique order number.
- Order Acceptance: Please note that receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order at our discretion.
2. Payment
- Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and UPI. All payments are processed through secure third-party payment gateways.
- Payment Security: We use industry-standard encryption technology to protect your payment information. We do not store your payment details on our servers.
3. Shipping and Delivery
- Shipping Policy: We strive to process and ship your order within 2-5 business days. Delivery times may vary based on your location and the shipping method selected.
- Shipping Charges: Shipping charges will be calculated at checkout based on your location and the weight of the products.
- Delivery Issues: If you experience any issues with your delivery, please contact our customer service team for assistance.
4. Returns and Refunds
- Return Policy: If you receive a damaged or defective product, please notify us within 7 days of delivery. Products must be returned in their original packaging and unused.
- Refund Process: Refunds will be processed within 14 days after we receive the returned item. Shipping costs are non-refundable unless the return is due to our error.
5. Customer Support
If you have any questions regarding your order or our Purchase Policy, please contact us at:
- Email: info@herbaltrifecta.in
Thank you for choosing The Herbal Trifecta!